Return info
Your Confidence Matters at Simmons Equipment Sales
At Simmons Equipment Sales, we know that investing in equipment is a big decision. That’s why our warranty policy is built around fairness, clarity, and your satisfaction—so you can purchase with confidence and peace of mind.
Test It Without Worry
We provide up to 30 days or 50 working hours—whichever comes first—for you to put your equipment to work in real-world conditions. This gives you the chance to make sure it performs the way your operation requires before committing fully.
Warranty Eligibility
To qualify for coverage, equipment should be returned in clean, original condition, showing only normal signs of use. Minor scuffs or wear from initial operation are expected, but damage from misuse, neglect, or unauthorized modifications may affect eligibility.
Simple, Stress-Free Process
If you need to make a return or warranty claim, our team will walk you through the steps clearly. We’ll help arrange pickup or drop-off at a time that works best for you—no confusion, no hassle, just straightforward support.
Options That Work for You
If your equipment isn’t the right fit, we’ll help you find a better solution. You can choose between a full refund or an exchange for another model in our inventory, with our team guiding you toward the equipment that best fits your needs.
Fair and Transparent Terms
If a restocking or service fee applies, it will be based on the condition of the returned equipment and explained up front—so there are no surprises, just honest, reliable service every step of the way.